If the print spooler refuses to restart, or it is gobbling 100% of the cpu in task manager you may have a specific rogue printer drive that is. Configure for anywhere access from your desktop or web access with safari, chrome or firefox. The ultimate citrix printing internals cheat sheet version 2. When attempting to launch an application, the windows print spooler service spikes to 90% cpu on the xenapp server and. Any one of them at some point or another will eventually degrade in performance due to hitting 100% cpu usage.
Inside citrix chapter twenty two the one where we deep dive into. If youre infected, the malicious spoolsv can show very high cpu usage. I stopped the print spooler and when i work in the same areas the cpu is fine and never spikes. The process where the application print output is received by the spooler. Restarting the print spooler would generally solve the problem quickly. Randomly we will have a server have the cpu max out at 100% usage, when this happens we are unable to log into the server or get any information from it. This process is a normal part of windows and handles printing. Because the citrix print manager service depends on the microsoft print spooler service, citrix may ask for both services to be analyzed. Citrix workspace app is a new client from citrix that works similar to citrix receiver and is fully backwardcompatible with. Marietta memorial health resolves citrix print issues. So, last year i was informed by a coworker that he was having some issues with citrix receiver on his computer. Users log into our system from 2 remote sites via citrix and from main sites. The receiver progress bar comes up, completed the launch. We have our citrix grouped according to their functions.
If you turn it off, the high cpu utilization will be back to normal. The setup is a small windows 2003 terminal server environment, with remote pos terminals over the internet i dont like this arrangement for the many single points of failure a couple adsl lines, a couple routers, a couple switches, a. This will not only significantly reduce cpu usage but it will reduce the. Intermittent high cpu and increased disk io with spoolsv. Looking for help diagnosing my performance issues with citrix workspace 19. Citrix recommended antivirus exclusions citrix blogs. When i open devices and printers or even just hit fileprint in excel or word. Cpu intermittently at 100% usually between 1012 svchost. Some other customers have reported that the launchd process is consuming a large amount of cpu when a. Almost all security on w2k8r2 turned off uac, dep turned off. See citrixs recommended list of antivirus exclusions for better performance on citrix and the deep security infrastructure.
There is a temporary fix where i stop the print spooler spoolsv. Antivirus exclusion list from citrix deep security. I am running all the latest windows patches and citrix patches from the recommended list. Citrix workspace app for mac overview high performance web and selfservices access to virtual apps and desktops. You can fix this problem by following the steps listed below. Cyrix corporation was a microprocessor developer that was founded in 1988 in richardson, texas, as a specialist supplier of math coprocessors for 286 and 386 microprocessors. The company was founded by tom brightman and jerry rogers. A dummies guide to overcome performance related citrix issues. This usually happens when the printer spooler folder is filled up with unwanted files. Citrix boxes hitting high cpu is due to bad printer drivers causing the spooler. If you poke around in your task manager, youll likely see an process named spooler subsystem app, print spooler, or spoolsv. Cyrix founder, president, and ceo jerry rogers aggressively recruited engineers and pushed them, eventually assembling a small but efficient design team of 30.
The other 10% being related to microsoft print spooler spoolsv. For a similar reason to a stuck or corrupt print job the spoolsv. Xenapp 6 and w2k8r2 with the latest microsoft hotfixes and updates. Beginning august 2018, citrix receiver will be replaced by citrix workspace app. Citrix print manager service consumes large amounts of memory.
In terms of the problem with spoolsv hogging cpu usage, there are at least a few reasons for that. Although it seems to be a more common problem in windows xp, this issue can happen in vista and 7 as well. When this process is killed or service printing cachebuffor is stopped, printing is impossible. The ultimate citrix printing internals cheat sheet.
In the past, i have written multiple blog articles about printing, citrix native. The problem was windows 10s tips and notification feature. A stable set of printer drivers are needed for a good stable printing environment, without a good base any system is likely to have challenges and fail. If this process consistently using a high amount of cpu resources on your system, theres a problem. While you can still download older versions of citrix receiver, new features and enhancements will be released for citrix workspace app. When spoolsv is crashed, no further printing activity can continue unless the spooler is restarted on the print server. Oh and fyi citrix 4 goes eom end of maintenance, no more bug fixes at the end. I can see the cpu usage spike in the virtual infrastructure client when this happens on either of the vmware servers. Im basically looking for some baseline cpu utilization information in order to compare my print server with others. I am looking at creating an alert for our citrix servers. Hi all, i have a problem with the spooler process within a small xa6.
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